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Parent links

If you have a problem accessing the Parent Portal please contact Sally Hunt, the School Administrator: administrator@stjohns.surrey.sch.uk.

 

Report FAQs

Why can I not see my son/daughter’s report?

Reports will be published during the first week of Christmas Holidays and an email sent to inform you when they are available to download.

How do I open my son/daughter’s report?

On the Portal please select the “School Profile” menu, followed by clicking on “View School Reports”. The reports list is split into five columns and to open your son or daughter’s report please go to the right-hand column called "Download" where you can click on the round icon to open the PDF version of the report.

What is my password?

Please click on “I have forgotten my password” which will send you an automatic email to reset your password.

What is my username? Can I change my username?

Please click on “I have forgotten my username” which will send an email to the Admin Office who will contact you with your username or to find out what you would like it changed to.

Why do I get an error saying that I do not have any children linked to my Portal Account?

Occasionally the links on the Portal break. Please email shunt@stjohns.surrey.sch.uk who can resolve this issue for you.

Can I set up a second account for the Parent Portal?

Please email shunt@stjohns.surrey.sch.uk to request details on how to create additional accounts.

My account is disabled or locked out, how can I enable it?

Please email shunt@stjohns.surrey.sch.uk who can enable your account and reset your password if necessary.